At Ambusher, we hope that you are wholly satisfied with your purchased products. Nevertheless, if for any reason the product does not meet your expectations, it may be possible to return or exchange the item in accordance with the following returns policy.
1. Return Deadline: We accept returns within 14 days of product arrival, as long as the product is unused and returned in its original packaging. Unfortunately, we cannot accept returns after this period.
2. Return Procedure: If you wish to make a return, kindly email us first at info@ambusher.jp. Please include the reason for the return, photographs of the item, and your order number. We will then provide detailed instructions for the return process.
3. Return Costs: The cost of returning an item is your responsibility. However, should the item be damaged or if an incorrect item was dispatched, we will cover the return shipping cost.
4. Refunds: Once the returned item has arrived at our premises and its condition has been assessed, we will issue a refund. The refund will, as a general rule, be processed using the same payment method that was used at the time of ordering. Please allow up to seven days for the refund process to complete after the product's arrival.
5. Exchanges: If you wish to exchange a damaged item or an item that was dispatched incorrectly, please contact us via the email address above. If an exchange is not feasible due to stock availability, we will instead process a refund.
6. We pay the utmost attention to the quality of our products. In the unlikely event of a defect, we deeply regret any inconvenience caused and ask that you promptly contact us. We are fully committed to ensuring that our customers can shop with confidence and we will provide our full support.
Please note, as a general rule, we cannot accept returns or exchanges for customised products.
We kindly ask for your understanding and acceptance of the above before making a purchase.
For customers who have purchased from outside of Japan, please contact us in English regarding returns at info@ambusher.jp.
Refund Policy for International Customs
There may be cases where the item is stopped at customs in the destination country and is returned. The following are our responses in such cases:
1. Refund of the item price: We will fully refund the price of the item to the customer. The refund will be made through the original payment method. However, any bank charges associated with the refund process will be borne by the purchaser.
2. Refund of shipping cost: Shipping costs are not refundable. If the item is returned due to customs, we will not refund the incurred shipping cost. Please note that if the item is reshipped, shipping charges will apply again.
3. Refusal of receipt: If the purchaser refuses to accept the item, no refund will be made. This provision applies in the case where there are no issues with customs and the item is delivered properly.
This policy is limited to special circumstances where the item is returned due to customs and the refusal of receipt of the item. Other situations of returns, refunds, and exchanges will be covered by separate policies.
